They have been very helpful when I've needed my rings cleaned and resized and their customer service is great!
Sucks that I can't do a 1 star. They didn't listen to us when we said simple. I went next door and bought all my stuff from Morgan Jewelers. I expected to spend 100$ and now I'm a customer for life and spent almost 800$. No regrets. Bought a stainless steel ring from them, paid only the minimum and I'm going to cancel it at this point it's been 2 weeks to get my ring as they told me it would take. When I called they said maybe 2 more weeks. NOT Even Where It Was At The Moment Snd Kept Pushing Okay Thanks Bye Okay Thanks bye. Never going there again.
I purchased my husband's wedding ring from Zales in Fashion Place in 2014. I purchased the warranty on the ring and I have to say dealing with the warranty and the customer service here are a nightmare. I will never purchase anything from them again... Save time and frustration and GO ELSEWHERE!!!
Horrible experience ...
The experience at this location has been the worst zales i have gone in to and i have gone in to a few because i am chasing them around slc. The gentalman in this location lied to me to make a sale then the woman brook when i called basically told me im SOL. Thank god when i called the zales customer service line they were able to resolve the prob the people in the store had created. Then i called to see if they know where my ring is and brook answered again go figure she said she cant do anything after questing why i was asking where my stuff was in the first place. BECAUSE I PAID FOR IT? she is so rude and has no sort of idea what customer service is as soon as my rings come in i am taking ALL 3 of them to another julwer because of her. DO NOT SHOP HERE
Waited twenty minutes for a salesperson to even acknowledge me. Never happened. Won't be going back.
Zales is a US Jewelry Store based in Layton, Utah. Zales is located at 1018 Layton Hills Pkwy, Layton, UT 84041, USA.
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