Employees are terrible to work with. I bought an engagement ring, it didn't work out the girl, so I went to exchange it. I had passed the 30 days so I couldn't get my money back but I could still exchange it because I was within the 90 days. They gave me a huge run around when this kind of thing should've been easy. I tried 1-2 times every week to exchange it until it hit past 90 days which at that point they told me I couldn't exchange... do not shop with these horrible people. TJ was the main one I worked with during this headache.
Fraud. Will never use Kay again. Store manager, Elizabeth is a real “gem”
Better than the Ogden store for sure. Ordered an 8 from Ogden and got a size 10, Layton luckily had the same band in the right size; easy exchange cause of them.
They were very rude when I went in too have my ring taken care of. And they messed up my paper work which left me without a ring for over a month.
They open late more often than they open on time. And ignore you. The employees are rude and stuck up. Go somewhere else for your own sanity. This store doesnt care about its customers.
Kay Jewelers is a US Jewelry Store based in Layton, Utah. Kay Jewelers is located at 2028 Layton Hills Pkwy, Layton, UT 84041, USA.
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