I had the worse experience with his company. My itinerary was all wrong starting with the spelling of our names. The times and seats were not accurate at all. My family including two kids had to wait over 4 hrs at the airport due to improper booking. I Emailed Pat to let her know and she just emailed me back the same itinerary. My family had to seat apart from each other, had to ask passengers to trade seats in order to seat with my youngest daughter. I thought that hiring a travel agency would make my trip smoother and over all easier and that was not the case. Very disappointed!!!
This is the worst customer service I have ever received. Something that is suppose to be amazing and relaxing has been stressful and upsetting. I thought travel agents were suppose to help remove the stress of travel... I will never use them again.
Worst experience I have ever had. I am taking 6 of us on a cruise. It took several weeks to get the cruise situated. Pat the travel agent did not help me find flights to Florida. She told me I could get my own flights since she doesn't make anything off of them anyways. At that point she had already received my payment for the cruise so I was stuck.
Been putting off till now writing a review for my favorite Travel Office. My first experience with Snelgrove Travel was about 10 years ago for some Disneyland tickets for the family. Now outgrown Disneyland. Wasn't until last year that we used Snelgrove Travel again, but this time it was for a trip with my 6 friends and neighbors to Kona, Hawaii. We planned to go around Christmas, but my travel agent Richard suggested we changed our dates to early December if possible to save $$$. What a great suggestion because our package price dropped by $386 per person by switching dates. We loved the Royal Kona Resort. At $788 for air & hotel is was a good deal. it's nice to have a human to talk to in order to book this stuff. I never write reviews (and never did on previous trips) but I just got back from a 7 day Mexico cruise and a loved the unexpected upgrade from category 4A to 4C. This trip was booked with Rosita. Great service once again. Thanks Snelgrove Travel for a great deal on the cruise. Thanks for telling me to fly into Long Beach instead of Los Angeles as well.
I had such a great experience with our travel agent Pat! She was so helpful and I felt she was genuinely excited to give us a great travel experience. We used her to book our flight to Kauai. We stayed 2 weeks on the island. She checked prices on rental cars, our beach house, and made sure we knew of all the great local places to eat. I generally book online, but I was certainly impressed with using an agency. She found flights cheaper than the ones online, and they were more direct, which meant less layover time (which is fantastic because we have small kids). I also knew that she was well traveled because she knew all the best places to snorkel and the beaches that would be less crowded. Tips like that are small things that I haven't gotten from an online experience and they made our trip so perfect and personal. We didn't land wondering where should we go? What should we do? Where should we eat? I wasn't left googling the best places to see.... because it was already mentioned to us by our agent ahead of time. I would completely recommend her to anyone!
It's nice to know you are getting the best available price from professionals who have been in the business for years with many satisfied customers.
I still didn't have a hotel reserved for us. We are staying 1 night in Florida before we get on the ship to go to the Bahamas. Desperate for help I thought I'd try her again to at least help me with a room. She emailed me back Sunday night and said she would email me Monday with options. It's now Thursday and out trip is Sunday.
Snelgrove Travel Center is a US Travel Agency based in Layton, Utah. Snelgrove Travel Center is located at 145 W Gentile St, Layton, UT 84041, USA.
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