I had to call three times over an hour to see if they did foam in place. The two previous times I left my name and number as directed. They never called back. They said they were two busy. Then they didn't ever know what foam in place was. What dopes.
Tried to overnight a letter they said I had to go through the US Post office since I was mailing to a PO box and they said no worries I could just do that from their store, that they could also do USPS mail at the same price. And then quoted me $54.00! Crazy. I knew the post office was $23 to overnight a letter or package so I left and went and mailed my letter from the post office and it was only $23. Kind of seems like a scam UPS.
In one instance one side of the brochure was printed upside down. Clearly, anyone who looked at it would realize that this was not what the person ordering would want. But no one made a proof, no one even looked at the order, just pushed print and handed it to me.
I will never use your service again, so please don't offer me your standard 10% off offer. It is useless when 100% of the time your employees are going to mess up my order.
I will not be ordering again. It is clear to me that the quality and professionalism of this company is compromised. It is also clear to me that it does not matter which location I go to, errors are going to be made and there will be no attempt to fix the errors.
In the second instance only half of my order was printed on photo quality paper, the rest of the order was printed on plain white computer paper. Another clear error. Clearly, the copier ran out of paper and the next person came along and noticing it was out of paper, added plain white computer paper without checking or looking at the order.
These are both simple mistakes to make, the thing that is upsetting to me is that in both instances a total disregard was made for me as the customer. It was my job to bring the print job back to them to verify it was done incorrectly. It was my job to make sure they printed it correctly. It was my job to come again to the store and pick up a corrected order.
In both instances, I did not have time to do these things, so I had to eat the cost and live with faulty or incomplete orders.
Twice now I have used the UPS online store for copies and quick prints. Twice now, the store where I chose to pick up my orders (I used two different stores) have messed up my order and refused to fix it.
Obviously too busy for business. Go to FedEX 1 block north. They answer their phone and they do foam in place. Much Much better customer service.
New owners! We just moved here and I was scared to go to this store after reading the previous reviews. I am happy to report that there is a brand new owner. The lady behind the desk was very nice, she went the extra mile for me and the customer service was wonderful. I'm so sorry that all of the previous posters had such negative experiences. It looks like your voices were heard and now there is new ownership of the UPS store, so it's safe to go back! :)
They will not refund my money, they will not deliver me new merchandise, they will not trust that the order is incorrect unless I bring it in and spend double the trips back to the store to fix their error. They will do nothing but give me 10% off my next order.
Clueless staff. Needs management.
The Ups Store is a US Finance company based in Layton, Utah. The Ups Store is located at 733 North King St, Ste #400, Layton, UT 84041, USA.
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